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RETURN & REFUND POLICY

We want you to be satisfied with your order. If you wish to return an item, please contact us first at kenzahair8@gmail.com.

RETURNS

You have the right to request a return within 14 days after receiving your order.

After notifying us that you wish to return your order, you have an additional 14 days to send the product back.

The product should be returned with all accessories and, where reasonably possible, in its original condition and packaging. You may inspect the product as you would in a physical store. If the product has been handled or used beyond what is necessary to determine its nature, characteristics and functioning, you may be liable for any resulting reduction in value.

Please contact us before returning your order so we can provide you with the correct return instructions and return address.

Unless otherwise stated or the product is faulty, return shipping costs are the responsibility of the customer.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at kenzahair8@gmail.com.

Please include your order number and, where possible, photos or videos showing the issue. We will assess the situation and provide an appropriate solution.

REFUNDS

Once we have received and inspected your return, we will process the applicable refund to your original payment method.

For a valid withdrawal of the entire order, the applicable standard delivery costs paid for the original shipment will also be refunded. Additional costs resulting from choosing a more expensive delivery method than our standard delivery option are not refundable.

Refunds will be made within the legally required period. We may wait until we have received the returned goods or until you provide proof that the goods have been sent back, whichever occurs first.

Please note that your bank or payment provider may require additional time to process the refund.

CANCELLATIONS

If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible at kenzahair8@gmail.com. We cannot guarantee that an order can be cancelled once processing has started.

QUESTIONS

For any questions regarding returns or refunds, please contact:

Kenza Hair
Email: kenzahair8@gmail.com